Overview
Hit a snag? Have a brilliant suggestion to make Vectorise.Me even *more* awesome? Or just want to say hi? Drop us a line! We read every message (maybe while vectorizing our coffee mugs).
Use this form and we will reply by email. This is the same delivery method as the legacy contact page.
Hit a snag? Have a brilliant suggestion to make Vectorise.Me even *more* awesome? Or just want to say hi? Drop us a line! We read every message (maybe while vectorizing our coffee mugs).
Before you send that message, maybe your answer is hiding here? Check out these common vectorization hiccups and solutions! We've compiled a list of frequently encountered issues and their fixes to help you get back to creating awesome SVGs quickly. These tips cover image quality, conversion failures, performance, and more.
Image Quality Issues: The converted SVG doesn't match the original image quality. Solution: Adjust the settings in the vectorization process. Increasing 'Color Detail' (palette size), adjusting 'Splice Threshold' (lower for more detail), or reducing 'Filter Speckle' can help. For pixel art, ensure the 'Pixel' mode is selected. Experiment with different presets.
Image Failed to Covert: The uploaded image failed to convert. Solution: Check for image compatibility. Vectorise.Me only handles JPG, PNG and BMP. If you have images of different formats, convert them first before uploading them.
Performance Issues: The conversion process is slow or unresponsive, or the resulting SVG is very large. Solution: Try reducing the image size or complexity before uploading. Large or highly detailed images take longer to process and generate larger SVGs. Lowering 'Color Detail' or increasing 'Filter Speckle' can also simplify the output and improve performance.
Loss of Fine Detail: Small elements or thin lines disappear in the SVG. Solution: Reduce the 'Filter Speckle' value significantly (e.g., to 0 or 1). Ensure 'Path Precision' is adequate (though higher values increase file size). For spline mode, slightly lowering 'Splice Threshold' might capture more curves.
Jagged Edges (Polygon Mode): Lines appear blocky instead of smooth. Solution: Switch the 'Mode' to 'Spline' for smoother curves. Polygon mode inherently creates straight line segments.