Got Questions, Ideas, or Found a Glitch?

Quick Fixes & Troubleshooting

Before you send that message, maybe your answer is hiding here? Check out these common vectorization hiccups and solutions!

• Image Quality Issues: The converted SVG doesn't match the original image quality.
  Solution: Adjust the settings in the vectorization process. Increasing 'Color Detail' (palette size), adjusting 'Splice Threshold' (lower for more detail), or reducing 'Filter Speckle' can help. For pixel art, ensure the 'Pixel' mode is selected. Experiment with different presets.
• Image Failed to Covert: The uploaded image failed to convert.
  Solution: Check for image compatibility. Vectorise.Me only handles JPG, PNG and BMP. If you have images of different formats, convert them first before uploading them.
• Performance Issues: The conversion process is slow or unresponsive, or the resulting SVG is very large.
  Solution: Try reducing the image size or complexity before uploading. Large or highly detailed images take longer to process and generate larger SVGs. Lowering 'Color Detail' or increasing 'Filter Speckle' can also simplify the output and improve performance.
• Loss of Fine Detail: Small elements or thin lines disappear in the SVG.
  Solution: Reduce the 'Filter Speckle' value significantly (e.g., to 0 or 1). Ensure 'Path Precision' is adequate (though higher values increase file size). For spline mode, slightly lowering 'Splice Threshold' might capture more curves.
• Jagged Edges (Polygon Mode): Lines appear blocky instead of smooth.
  Solution: Switch the 'Mode' to 'Spline' for smoother curves. Polygon mode inherently creates straight line segments.
• Unexpected Colors: The colors in the SVG look different or posterized.
  Solution: Ensure 'Color Mode' is set to 'Color'. Increase the 'Color Detail' setting (higher bit precision). Check if the 'Gradient Step' is appropriate; a very high value might reduce subtle color transitions.
• Transparency Not Preserved: Background transparency from PNGs is lost.
  Solution: Vectorise.Me generally handles transparency well, especially with 'Stacked' layering. Ensure your original PNG has actual transparency. If using 'Cutout' layering, transparency might behave differently. The underlying process might sometimes quantize near-transparent colors to opaque ones depending on settings.
• Browser Rendering Differences: The SVG looks slightly different in various web browsers.
  Solution: This is inherent to SVG rendering engines. Ensure your SVG is well-formed. Avoid overly complex CSS or filters within the SVG if compatibility is critical. Test in major browsers.